Sales Tax Exempt Frequently Asked Questions

 To apply for Sales Tax Exemption on our website, please see our Sales Tax Exemption Instructions

1. I am on your website placing an order, how do I know if the tax exempt certificate was applied to my order?

   The tax exemption will be applied to your order within 4 hours of receiving the exemption from 8 am to 5 pm central. We will only contact you if there is a problem with your exempt certificate. You can see that the exempt certificate was applied by logging into “My Account” and going to the Tax Certificates section or when you proceed to checkout to see the estimated sales tax is zero.
   
   
   

2. Benefits of logging onto your same account on the website

   If you place your order while logging into your same account (vs setting up a new account or going in as guest), the tax exempt certificates set up previously will continue to be valid as long as they have not expired.
   
   
   

3. We were never charged sales tax before. What changed that I am getting charged sales tax now?

   On June 21, 2018, the Supreme Court of the United States ruled in favor of the state in South Dakota v. Wayfair, Inc. The decision overruled a longstanding physical presence rule, allowing states to require remote sellers to collect and remit sales tax if the business has a certain level of orders and/or revenue.

   
   If as a customer you are being charged sales tax, it is because pc/nametag has met the orders and/or revenue requirements.

   
   Link to Wayfair Information:  Wayfair Case and Economic Nexus
   
   
   

4. Do I need to provide my tax-exempt certificate every time I place an order?

   No, you need to provide your sales tax exemption certificate for your first order and it will then be linked to your account for future orders. For states that have certificates that expire you will need to provide an updated certificate once the expiration date has occurred.
   
   
   

5. How is the sales tax rate determined?

   The sales tax rate is based on the ship to address of the order. (I.E. if you are located in Wisconsin but your order shipped to Illinois you will pay the Illinois sales tax rates).
   
   
   

6. What documentation do I need to provide to avoid paying tax?

   You can provide us with a copy of your exemption certificate issued by your state or the appropriate exemption form manually completed. If you are unable to obtain either we can provide you with a link to the appropriate form.
   
   
   

7. In what states are you currently collecting sales tax?

   We are currently registered in all states who collect sales tax.
   
   
   

8. I don’t have a tax-exempt certificate for that state, now what?

   The tax is based on the state of where the order is shipped to, so we need a tax- exempt certificate for that state. If you have a Resale Certificate, there are states that will accept your out of state certificate. Below is a link to a list of the states that do not accept out of state certificates.

   
   If the state does not accept out of state certificates, you are required to pay sales tax.

   
   Which States Don't Accept out of State Resale Certificates
   
   
   

9. I’m a distributor and my client is tax exempt, can I provide you with my client’s tax exempt certificate?

   The tax exemption is based on the organization that places the order, therefore the tax exemption certificate needs to be in their name not the client.
   
   Sales Tax Exemption Certificate FAQ
   
   
   

10. pc/nametag is the only vendor we work with that is charging tax this way, why?

    PCN will be compliant with state tax laws. Therefore, based on our level of sales and/or orders, we are required to charge tax in your state.
    
    
    

11. Handling fees are tax exempt in my state, why was tax charged on shipping and handling for my order?

    Tax laws for shipping versus shipping + handling are different per state and given ours is a combination of shipping + handling we are required to charge sales tax.