• Starting wage $20/hour, increases based on experience
• Ability to work 20 to 25 hours a week
• Morning hours (8am to 12pm), Monday thru Friday
• No nights, weekends, or holidays
• Fun perks!

Hey there, event enthusiast! If you’re looking to work for a company that’s upbeat, supportive, and a 4x
recipient of Madison’s “Top Workplaces” Award, let's connect! pc/nametag is an entity of Avery
Products Corporation, which means you get the best of both worlds: The close-knit culture of a
90+person team, backed by the strength and success of a growing global network.

As a part-time Customer Service Support Representative, you will work closely with professional event
planners by building trusting relationships and helping them identify products and service solutions they
need to make their jobs easier. Our Customer Service Support Representatives are friendly, detailoriented, and customer-driven. To succeed in this position, you need to be deadline-driven, agile, enjoy
tackling challenges and thrive on juggling multiple orders while navigating a fast-paced environment.

Your Day as a Part-Time Customer Service Support Representative:

• Process and manage online orders efficiently, ensuring accuracy in order fulfillment.
• Provide art proofs, handle shipping inquiries, and order status questions.
• Facilitate order change requests and partner with other departments to ensure changes are
  made.
• Troubleshoot when challenges arise, keeping a strong focus on customer service and
  satisfaction.
• Communicate with our customers by phone and email.
• Collect credit card payment information for orders.
• Advocate for the needs of our customers and communicate these needs throughout the
  organization.

Your Qualifications:

• 1 years of customer service experience, ideally in a contact center environment
• Strong attention to detail and has a process-oriented mindset
• Comfortable working at your computer all day
• Proficient with Microsoft Office Suite, ERP order entry systems
• Ability to type minimum of 45 WPM
• Ability to research information and troubleshoot when problems arise
• Strong work ethic and self-starter with the ability to manage multiple priorities
• Professional and friendly attitude with the ability to quickly develop a rapport with customers
  over the phone and through email
• Excellent listening skills with the ability to ask probing questions and understand concerns
• Excellent interpersonal skills; must have strong verbal and written communication skills
• Ability to work 20 to 25 hours Monday – Friday, 8am to 12pm

Who We Are:
At pc/nametag, we believe meaningful connections are created through shared experiences. That’s why
we've made it our mission to create a more connected world through innovative, socially conscious
products and service offerings. Best known for our customizable identification items like name badges,
lanyards, and ribbons, pc/nametag helps business and event professionals deliver unforgettable
meetings, conferences, and gatherings that make an impact.

What we offer:
Our employees are our greatest asset. That's not just a catchy phrase—it's the pc/nametag way! We
support you by offering tons of opportunities for growth, development, and support.
Did we mention we love having fun? Happy hours, team outings, catered lunches, themed dress-up
days, and ice cream socials are just a few examples of activities we host to infuse fun into the workweek.
Join the Tag Team!

If you're ready to join a company where you can learn, grow, and celebrate your hard work in a
supportive environment, pc/nametag is the place for you. Learn more by visiting our website at
www.pcnametag.com/about-us.

Email your resume to [email protected] and indicate Part-Time Customer Service Support Representative in the
subject line. We are proud to be an equal opportunity employer and provide a drug-free workplace.